There is an ongoing debate on whether or not to use audio on your website. It reminds me of the debate 10 or 15 years ago on whether to use graphics on the web. Today, we can't even imagine a website without graphics. Advances in technology made that happen and advances in technology today are making use of audio, and even video, on the web more feasible.
Let's look at a number of reasons why you should seriously consider using audio on your website.
Audiences are becoming increasingly multi-media hungry. The proliferation of personal audio devices, like MP3 players, makes sound a natural addition to text and visuals. All age groups are adopting the use of these devices, whether it is to listen to music, to podcasts or to audio books.
Your website is there to educate your visitors, whether it is about your services, your products or a particular point of view. People learn in different ways, some by reading, some by listening, others by doing and some by a combination of these methods. Adding audio to your site offers your visitors yet another 'learning' option.
Surveys have shown that websites with audio lengthen the user's duration, and the longer your visitors stay on your website, the more likely they are to buy your service or product.
make a good first impression
tell the visitor something about the site
summarize the site's content
give added information
point out highlights
help the user navigate the site by pointing out pages that shouldn't be missed
direct the visitor to take action such as downloading information, filling in a form requesting further information or taking advantage of a special offer
reinforce the written word
give your website personality
One of the best uses for audio on the web is to add punch to online presentations, demos and virtual tours.
There are a number of things to keep in mind if you do decide to add audio to your website. Make sure you know your target audience and cater the audio to them. Always give your web visitors the option to turn off the sound. Not everyone has high speed access and not everyone likes listening to sound when surfing the net. Some people prefer to get a feel for your site, your product, your services, before listening to what you have to say.
Make sure that your audio file loads very quickly. To do that, make the file small. Do not use stereo. That doubles the size of the file. Do not make the audio a barrier between your visitor and your website. Make sure your audio file does not open in a new window taking your visitors away from the main site. Do not make the sound too loud. Remember people listen via earphones, in public places and in office cubicles. Do not use audio just for the sake of having audio. If you decide to use just music, for example, make sure that the music you choose is somehow connected to the content on your website.
Remember the old adage, if something is worth doing, it is worth doing well. Make the sound professional and clean. Make sure you have a professional write your copy and it is well worth getting a professional to record it as well. Finally, make sure any music you use is either royalty free or that you have received permission to use it (which generally means paying a fee).